Refund Policy
Extra Relief EU, customer satisfaction is a top priority, and we are committed to ensuring every order is delivered correctly and in perfect condition. Due to the regulated and sensitive nature of pharmaceutical products, our return and refund policy follows strict safety and compliance guidelines.
Refunds or Replacements Will Be Issued If
A refund or replacement will be approved if:
The item is damaged during transit
The wrong product was supplied
The order was incomplete (missing items)
The product is defective upon arrival
The order was lost in transit (confirmed by the courier)
In these cases, Our Management will review the case :
A replacement product may be done is the Client Approve or
A full refund of payment will be done
Which you will have to provide Proof (such as photos and order details)
2. Lost or Delayed Deliveries
While we aim to provide prompt and secure delivery, delays or lost shipments may occasionally occur. If your order:
Is significantly delayed, or
Does not arrive at all
Please contact our customer support team. After reviewing the situation, we will offer either a replacement delivery or a refund, depending on the outcome.
What is the Timeframe to Request a Refund
Extra Relief EU Policy states that, for any issue Customers are usually required to ask for Refund within:
3 to 7 days of receiving the order
Requests made after this period may not be accepted.
Processing Time for Refunds
If your refund is approved:
The Refunds are typically processed within 5 business days
Funds are returned using the original payment method.
At Extra Relief EU we review all refund requests individually, and approval is base on the issue in accordance with local laws and pharmaceutical regulations.
Items Not Eligible for Return
Pharmaceutical products are highly regulated and sensitive, our refund and return policy is governed by strict safety and compliance standards.
1. Items Not Eligible for Return
For legal, health, and hygiene reasons, we cannot accept returns or provide refunds for any medications once they have been processed, shipped, or delivered. This policy helps maintain product integrity and ensures full compliance with pharmaceutical regulations.
2. Order Cancellations
To cancel an order, please contact us as soon as possible after placing it. Cancellations can only be processed if the order has not yet been prepared or dispatched.
Orders that have already been shipped are not eligible for cancellation or refund.
